MyKakaks

Terms & Conditions

Last updated: July 2026

These Terms of Service govern the use of the MyKakaks® website, mobile application and services. The Privacy Policy is a separate document and forms part of your agreement with MyKakaks®.

1. Acceptance of Terms

By accessing or using the MyKakaks® website, mobile application or services, you acknowledge that you have read, understood and agree to be bound by these Terms of Service and the Privacy Policy. You further represent that you are at least eighteen (18) years of age and legally capable of entering into a binding agreement.

2. About MyKakaks®

MyKakaks® is a registered trademark of AJS Maju Services Sdn. Bhd. registered with the Intellectual Property Corporation of Malaysia (MyIPO). MyKakaks® is a professional cleaning services company supported by technology. All Service Professionals undergo internal screening and standardized training before deployment.

3. Disclaimer

MyKakaks® uses reasonable efforts to provide reliable services but does not guarantee uninterrupted availability, exact arrival times or outcomes affected by circumstances beyond its reasonable control. To the fullest extent permitted by Malaysian law, the platform is provided on an 'as available' basis and MyKakaks® disclaims implied warranties including merchantability, fitness for a particular purpose and uninterrupted or error-free operation.

4. Limitation of Liability

MyKakaks® shall not be liable for indirect, incidental or consequential damages arising from the use of the platform. Liability, where applicable, shall not exceed the amount paid by the Customer for the affected booking, except where prohibited by law.

5. Indemnity

The Customer agrees to indemnify and hold harmless MyKakaks®, its directors, officers, employees and agents against claims, losses, liabilities and expenses arising from the Customer's breach of these Terms or misuse of the platform.

6. Cancellation and Refund Policy

Definitions

  • Booked Services — Cleaning services booked through the MyKakaks® website or mobile application, including rectification services.
  • MyKakaks® — AJS Maju Services Sdn. Bhd.
  • Customer — The individual making the booking.
  • Scheduled Booking Time (Slot) — The confirmed service date and time.
  • Website or Mobile App — www.mykakaks.com and official MyKakaks® applications.

Saving Package

  • Bookings are non-refundable, including after-service refund requests, except for verified medical emergencies, natural disasters or water supply disruptions.
  • MyKakaks® may require documentary evidence before approving a refund.
  • Basic insurance coverage up to RM1,000 may apply, subject to verification by MyKakaks® and/or the insurer.
  • This Add-On is provided free of charge.

Premium Package

  • Up to two (2) reschedules are permitted if requested at least twelve (12) hours before the Scheduled Booking Time.
  • Customers may request a 100% service refund within twenty-four (24) hours after service completion for verified unsatisfactory service supported by photographs or videos.
  • Refunds exclude Add-On fees.
  • Easy cancellation with a 100% booking refund (excluding Add-On fees) is available if requested at least twelve (12) hours before the booking.
  • Premium insurance coverage up to RM10,000 may apply, subject to verification.
  • Support requests may be submitted via WhatsApp at +60 12-686 5313.

Rent Tools Package

  • Includes detergents, equipment and cleaning tools selected by MyKakaks®.
  • The list of equipment or detergents may change from time to time without prior notice.
  • Charges are non-refundable unless MyKakaks® cancels the booking.

Cancellation by MyKakaks®

If MyKakaks® cancels a confirmed booking, the Customer may choose either a full refund, including applicable Add-On fees, or rescheduling.

Customer Disputes

Where a complaint is verified, MyKakaks® may arrange rectification at no additional charge. Customers who decline reasonable rectification may not be entitled to a refund.

7. Customer Conduct

  • Customers shall not unlawfully prevent a Service Professional from leaving the premises.
  • Verbal abuse, physical intimidation, unwanted touching and sexual harassment are strictly prohibited.
  • Customers shall not extend service time without MyKakaks® approval.
  • Customers shall not directly hire, pay, solicit, take MyKakaks® cleaning crew mobile number or engage any MyKakaks® cleaning crew service outside the platform.
  • Prohibited requests include pet cleaning, plumbing, electrical repairs, air-conditioning servicing, gardening, cooking, vehicle washing, carpet washing, curtain washing and moving items exceeding 25kg per MyKakaks® cleaning crew.
  • Pets must be safely restrained or kept in a suitable cage during the cleaning session. MyKakaks® reserves the right to suspend or terminate the service where unsecured pets present a safety risk.
  • Customers may publish honest reviews. However, false, malicious or defamatory statements may result in legal action where permitted by law.

8. Governing Law

These Terms are governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the Malaysian courts.